Should the item be found to be faulty and covered by guarantee we will pay your costs for returning the item to us and the redelivery costs. Should the goods be found not to be faulty and are not covered by guarantee then you will be responsible for the cost of returning the item to us and the redelivery of the item to you.
Please ensure that when sending a metal entrance gate or metal railing back that you include details of who is returning it, with a contact phone number and/or email address and your invoice number, so that we may process your request quickly for you.
We aim to resolve all matters within 28 days.
Guarantee Terms
We guarantee all our gates and railings against faulty
workmanship for ten years from the date of delivery/ collection.
What the guarantee
does and does not cover
Your guarantee covers the cost of repairing or replacing the
defective product, whichever is deemed more appropriate by us.
It does not cover consequential expenses incurred as a
result of replacing the product, such as fitting and finishing costs. We will
not accept responsibility for any damage caused by incorrect assembly.
Furthermore it does not cover accidental damage, abuse,
neglect or routine servicing matters.
The guarantee does not cover any components supplied free of
charge with the product.
Please note we do not guarantee against rust; rust is a
natural effect on iron, we supply all our gates and railings with a zinc spray
to offer as much protection as possible however.
Additional terms and
conditions
Please note that our guarantee is only applicable in the United Kingdom.
We will not reimburse the cost of repairs undertaken to
gates or railings without our prior consent, and such repairs would also
invalidate your guarantee.
This guarantee is non-transferable, it is only valid for the
product it is issued for and the person it is issued to.
If you wish to make a
claim under the guarantee
As with any claim, you should notify The Wrought Iron Gate
Company as soon as the problem becomes apparent. Delaying notification may
affect your rights under this guarantee.
All claims should be made in writing. Any claims not accompanied
by a valid guarantee card will be invalid. Your card will be returned to you
once your claim has been validated.
If your gate or railing has not been installed yet, then
please return it to:
The Wrought Iron Gate Company
6 Seabeach Lane
Eastbourne
East Sussex
BN22 7NY
If upon inspection, of your gate or railing it is found that
you may claim under this guarantee, then cost of returning the item to us will
be reimbursed and the repaired/ replaced item will be sent back to you free of
charge. If however upon inspection it is found that the problem is not covered
under the guarantee, then you will be responsible for the cost of returning the
item to us and the redelivery of the goods to you.
If the gate or railing has already been installed, then we
ask that you call us on 01323 430932, we will then suggest one of the following
courses of action:
- We
will come out and inspect the gate or railing and check for defects, and
if necessary carry out any necessary repairs or replace the item.
- We
will ask you to send a photograph of the defect to us and to obtain three
separate quotations for repairing the defect. In conjunction with you, we
will then instruct one tradesman to carry out the work and we will pay
them direct.
This guarantee does not affect your legal rights. Should you
have any queries regarding making a claim, then please contact us on 01323
430932 or email us at info@thewroughtirongatecompany.com.
